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Customer service

If you should have any questions regarding our products, terms, delivery time order or the like, please check our FAQs first. If you should not find an answer there and in case you should have specific questions concerning your customer account or current order for example, please do not hesitate to use the contact form below to get in touch with our customer service. Please note, that in order to get a reply, you have to provide a valid email address.

Before submitting your inquiry, please take a look at our Frequently Asked Questions
Please contact us via email as we do not offer any phone support!

Please fill out the form below

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Please note

For security reasons, we can only send a reply to the email address associated with your account. If you should change your email address, please also change the data accordingly in your customer account. Furthermore, we cannot provide you with information about another customer's account, even if they are a relative or gift recipient.

Do you have problems receiving emails/answers from Tailor Store?

If you have tried to contact us but did not receive an answer, your email program may be blocking incoming messages from Tailor Store. Try checking your email program's help pages to find out how to change or remove the settings that may filter or block emails.