Frequently Asked Questions

To help you find an answer quickly the most frequently asked questions and answers are compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant key word.

• Shirts
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Shirts

Where do you make your shirts?

We manufacture all shirts in our owned and operated facilities in Sri Lanka. All personal is employed by us and consequently we have full overview of working conditions, salaries, environment etc. and consequently we can guarantee that all manufacturing is carried out under good and well managed conditions.

Where do your fabrics come from?

We are currently buying fabrics from Arvind Mills who is an approved supplier of, among others, Levi Strauss, Marks&Spencer, Nike and Next. We also buy fabrics from Morarjee Textiles who is certified and approved supplier of e g Polo Ralph Lauren, Paul Smith, Zodiac, Louis Phillipe, Van Heusen, among others.

Can I buy a gift certificate?

Click on the "gift certificates" button on the left to buy a gift certificate. When at the checkout you enter the code that you will find on the gift certificate. When you click "OK" the discount will be automatically deducted from your order value irrespective if the value of your order is higher than the value of your gift certificate.

I have ordered more than one shirt and the prices are different, why?

We offer three different shirt lines - Basic Line being the lowest priced product group with basic fabric constructions of good quality, Exclusive Line being the mid-range with more highly constructed fabrics including two-ply yarns and Superior Line being the prime product group with fabrics of excellent quality made from Egyptian, Pima or other long staple cottons.

Where do you grow the cotton for your fabrics?

We do not have detailed information about that, but we primarily buy fabrics from Arvind Mills and Morarjee Textiles who both have several environmental and quality certificates.

How much do I pay in freight cost?

The maximum freight cost per order. In other words irrespective of the number of shirts you have ordered the freight cost will never exceed the cost of sending one shirt.

What is the difference between Basic Line, Exclusive Line and Superior Line?

In Basic Line you will find ordinary fabrics of good quality. In Exclusive Line we offer, as the name indicates, 100% cotton fabrics of higher quality. Many of the Exclusive Line fabrics are woven with two-ply yarns. In Superior Line at we offer fabrics of excellent quality made of Egyptian long staple cotton.

How do I order more than one shirt in one and the same order?

As you have designed your first shirt and put it in the cart you simply click on "Design your shirt" and start all over designing another shirt.

Will my measurement profiles be saved for future orders?

Yes, your complete profile will be stored until you choose to delete or alter it. When you enter next order you simply design your new shirt and at the final stage select your previously entered measurement profile. Simple and easy!

What do the different wash treatment symbols mean?

Click on "About our fabrics". There you will find a link to the washing advice.

Will my shirt shrink and if so how much?

Our fabrics are sanforized or pre-washed to reduce shrinkage at a minimum, but cotton fabrics may still shrink. We can adjust for shrinkage of the particular fabric you have chosen when making the shirt. This implies that the shirt will be slightly larger before first wash and be on your measurements after the first wash. You select this option when defining your measurement profile.

Do you offer easy care/iron free shirts?

Several of our fabrics have been treated for easy care. You can find more detailed information about all fabrics under "Our fabrics". A general advise is to avoid spin-drying, but let the shirt dry on a hanger and you will have to iron it only so little.

Where can I learn more about the different fabrics?

Click on the small magnifying glass in the shirt designer or use the fabric chooser to get even more detailed information about the fabrics. You can also order fabric samples by clicking on a fabric and then "Add to fabric sample book".

Do you make made-to-measure shirts for ladies as well?

Yes, you select "ladies" in the shirt designer step 1. You have three different fit alternatives.

Can I get an embroidery/my initials on my shirt?

Yes, we offer this on page 4 of the shirt designer. For more information, go into the shirt designer and click on the small question mark buttons next to the option you want to know more about.

Can I order a shirt with short sleeves?

Yes, you select short sleeve as your first option under step 4. You enter the sleeve length as per your own measurement.

Which fit should I choose?

When choosing a fit, your comfort is the most important factor to take into consideration.

Our Slim fit model is accurately cut to match your body without unwanted excess fabric. Please note that we of course add movement room to your shirt when producing it.

If you want a little more movement room in your shirt we recommend our Normal fit. This is also cut to match your figure, but leaves a little more space for you to move. A comfortable fit while still being formal.

For casual occasions or if you are a big person, try our Loose fit. This is a straight cut, leaving much more movement room in your shirt. As this fit leaves quite a bit of extra fabric on the shirt, it is not recommended for formal occasions