Frequently Asked Questions

Below you find answers to the most frequently asked questions. You can browse through a category or search for a relevant keywords.

Custom-made products

Where are your custom-made garments produced?

We produce all custom-made products in a tailor shop owned and operated by us in Sri Lanka. All personnel is employed by us and we therefore have full overview of working conditions, salaries, environmental conditions etc. As a consequence, we can guarantee that all production processes are carried out under fair and well-managed conditions.

Where do your fabrics come from?

We are currently buying fabrics from leading suppliers in India, China and Sri Lanka. All of our suppliers have agreed and signed our Code of Conduct. Read more [PDF]

How do I order a gift certificate?

Go to Acessories >> Gift certificates on the website and choose the amount. We also offer you the option for a downloadable gift certificate if the amount for the order is paid at the same time as the order is placed. Just choose Download as the delivery method and the gift certificate will be available as a pdf-file after the order has been placed. We automatically send you an email containing the file to the email address stated in your profile. If you order a present for somebody living in another country, please keep in mind to change to that country prior placing the order to get the correct currency on the gift certificate.

Why are there price differences between two items of the same product category (i.e. two shirts)?

The price of a garment is affected by the choice of fabric (in the case of dress shirts) and various other design options such as contrast fabrics, embroidery etc.
For piqué polos and chinos as well as shorts, the price depends only on the options you choose when designing, not the fabric.

Where is the cotton for your fabrics grown?

We do not have detailed information regarding the origin of the cotton, but we primarily buy fabrics from Arvind Mills and Morarjee Textiles who both have several environmental and quality certificates.

What are the shipping costs?

Regardless of the number of shirts or other products in your order, the final shipping costs will never exceed the cost of sending just one shirt.

How do I order more than one product in one and the same order?

After adding one item to your shopping cart, you simply choose the option "Design another" or "Goto start page" to be able to continue filling your shopping cart. You can also copy a shirt or piqué polo design from the cart to alter it into a new design. When you are done, just click on the checkout button to proceed with payment.

I designed a nice shirt/pair of chinos/etc. in my last order. How do I order it again with the same measurements and design without having to start from scratch?

This is a simple one: just log in to your customer account and go to your previous orders. Click on the garment that you want to re-order and the option Load shirt/chinos/etc. into designer will appear. Click on that and your garment appear in the designer. Now you can change any design details and measurements or simply put the garment in your shopping cart straight away. Please note that not always all fabrics and design options will be available - in this case a pop-up window will appear to inform you about this.

What do the different washing instruction symbols mean?

Click on Fabrics to find a link to the washing advice.

Will my new garment shrink, and if so, how much?

Our fabrics are sanforized or pre-washed to reduce shrinkage to a minimum, but cotton fabrics may still shrink a little bit. We adjust for shrinkage regarding to the choice of a particular fabric made by you when ordering shirts. This implies that the shirt will be slightly larger before the first wash and will first match the final measurements provided by you afterwards. Our piqué polos are washed after production to shrink to the final measurements prior to delivery.

Do you offer easy care/iron free shirts?

Several of our fabrics are treated in a way that makes them easy-care. You can find more detailed information about all fabrics in the section "Our fabrics". In general, please avoid tumble-drying and leave the shirt to dry on a hanger instead which will also reduce the effort of ironing.

Where can I learn more about the different fabrics?

Click on the small magnifying glass in the shirt designer or use the filter in the section "Our fabrics" to get even more detailed information about the fabrics. You can also order fabric samples by clicking on the red scissor symbol next to a fabric to add a swatch to the sample book in your shopping cart.

Do you make custom-made garments for ladies as well?

Our dress shirts and piqué polos are also available for women and the fit can be chosen in the first step in our shirt designer.

Can I get an embroidery/my initials on my dress shirts/piqué polos/chinos?

We offer embroideries for dress shirts, piqué polos as well as chinos. This option can be found in the different designers at an extra cost. Click on the question mark buttons next to each choice for more detailed information.

Can I order a shirt with short sleeves?

Yes, you select short sleeve as your third option under step 1. You enter the sleeve length as per your own measurement later on in the measurements guide.

Which fit should I choose?

When choosing a fit, your comfort is the most important factor to take into consideration.

For shirts:
Our Slim fit model is accurately cut to match your body without unwanted excess fabric. Please note that we of course add movement room to your shirt when producing it.

If you want a little more movement room in your shirt we recommend our Normal fit. This is also cut to match your figure, but leaves a little more ease for you to move. A comfortable fit while still being formal.

For casual occasions or if you are a big person, try our Loose fit. This is a straight cut, leaving much more movement room in your shirt. As this fit leaves quite a bit of extra fabric on the shirt, it is not recommended for formal occasions

For piqué polos:
Normal fit is very comfortable with ample room for movement.
Slim fit is tighter and cut to follow your body shape closer