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Frequently Asked Questions

To help you find an answer quickly to the most frequently asked questions, you will find the most common issues compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant keyword.

Claims

How do I make a claim or return a product?

You have a right to cancel the agreement at any time before the expiry of a period of seven working days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract.

You can send back the goods to the following address:

Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden.

Exceptions to the right to cancel:

Goods made to the consumers' specifications are excluded from the right to cancel.

How do I change details in an already placed order?

As long as the garments ordered have not gone in production, you have the chance to alter details/measurements by mailing our customer service. The status of your order can either be checked by logging in onto your account or by contacting our customer service.

Why do you not offer customer service via phone?

Our low prices can be offered only if we maintain a low cost structure. Consequently, we have decided to offer customer support by email only. We are, however, committed to reply all email queries within 24 hrs Monday - Friday.

About Tailor Store

Our aim is to be the online-shopper's natural choice for made-to-measure clothing and accessories. We envision to dress the entire world in personalized garments so you become your own designer. Read more...

Our Products

Made-to-measure shirts: Tailor-made shirts in high-quality fabrics and with your measurements. Choose from a wide range of design features and give your shirt that little extra. Whether you are looking for a classic look or a trendy shirt, we have the fabrics!
Made-to-measure polo piqué: Made-to-measure polo piqués in 100% combed cotton in two different weights. Dive into lively colours and a large variety of design options.
Made-to-measure chinos: Made-to-measure chinos with your individual measurements and very own design. Spice them up with neat details and contrasts to personalize chinos.
Made-to-measure boxer shorts: Comfortable underwear with your individual measurements for the best possible fit. Design in single-jersey or shirt fabrics and choose between a variety of models.
Dress Shirts: Made-to-measure white tie and tuxedo shirts for festive occasions - choose from classic designs or simply add some details to create a unique shirt.

Cuff links: Elegant cuff links to match different occasions and styles. Our cuff links come in a smart and stylish box - perfect for storage or as a gift.
Hand made silk ties: Our fantastic silk ties come in vibrant colours as well as classic design. The perfect accessory to your shirt and complement to your look.
Socks: Our socks are made from high-quality materials to guarantee long-lasting comfort and best possible fit. Choose between classic colours or set trends with our brightly coloured ones!
Gift certificates: Our gift certificates - always a safe bet! The amount can be chosen freely and the gift certificate can also be downloaded after direct purchase.

About Tailor Store

Customer Service and Help

GOTS - Global Organic Textile Standards

Tailor Store International (pvt) Ltd, producer of our garments and subsidiary of Tailor Store Sweden AB, has been certified according to GOTS since June 2010 by Control Unions Certifications with address P.O. Box 161, 8000 AD Zwolle, The Netherlands. The license number is CU 814918. GOTS (Global Organic Textile Standards) is an international standard for production of textiles with organically grown fibers and covers both environmental as well as social standards. It is verified by independent certification of the entire chain of production, from farmer to finished garment. Read more...