Frequently Asked Questions

To help you find an answer quickly the most frequently asked questions and answers are compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant key word.

• Shirts
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Claims

How do I make a claim or return a product?

You have a right to cancel the agreement at any time before the expiry of a period of seven working days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract.

You can send back the goods to the following address:

Tailor Store Sweden AB
Box 770
251 07 Helsingborg
Sweden.

Exceptions to the right to cancel:

Goods made to the specifications of consumers like shirts and boxershorts are excluded from the right to cancel.

How do I cancel an order?

As long as the shirt has not entered the production line you can alter it or cancel the order by mailing our customer service. Our customer service will inform you of the status of your order.

Why do you not offer customer service via phone?

Our low prices can be offered only if we maintain a low cost structure. Consequently we have decided to offer customer support by e-mail only. We are, however, committed to reply all e-mail queries within 24 hrs Monday - Friday.