Frequently Asked Questions

To help you find an answer quickly the most frequently asked questions and answers are compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant key word.

• Shirts
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Delivery

How much do I pay in freight cost?

The maximum freight cost per order. In other words irrespective of the number of shirts you have ordered the freight cost will never exceed the cost of sending one shirt.

How do I order a shirt similar to the one I ordered last time?

On "my page" that shows up as soon as you have logged in you will find a button called "Order history". Click on this button and you will be able to review all your previous orders. Click on the red order number to find out details, like shirt and fabric, related to that particular order. Click on the red text and you will find a new page where you can "load this shirt to the shirt designer". Then you review the design and check that the fabric is ok. In case the fabric you ordered last time is out of stock we ask you to select a new fabric.

What is the time of delivery ?

Our ordinary delivery time is about 4-5 weeks, but may vary depending on the order situation. You will find more information about delivery times if you click on "Shipping" above.

I would like to send the shirt as a gift - how do I enter name and address of the recipient?

If you want the shirt to be delivered to another name and address you will have to change your profile temporarily. In other words you change name and address, but leave all other information unaltered. As soon as the order has been delivered you log in and change back to your own information again.

How do I change my address?

You can change all personal information yourself by logging in to "my page" and select "change information".

How do I cancel an order?

As long as the shirt has not entered the production line you can alter it or cancel the order by mailing our customer service. Our customer service will inform you of the status of your order.

What status?

For shirts, the status of your order is divided into five different phases, listed below:

Awaiting approval
This is the phase where we review your measurements and approve your order. If we find anything strange with your measurements, we will contact you.

Waiting for production
The order has been approved and will be produced as soon as there is free capacity in the production line.

In production
This means that your order has been processed and is somewhere in the production line.

In Transit to DC
This is when we transport the shirt/s from our production unit to our distribution center.

Awaiting distribution
The shirt/s has now been received at our distribution center and will be packed and sent to you shortly.

Sent
The item has been sent to you and you should soon be receiveing your goods.