Frequently Asked Questions

To help you find an answer quickly to the most frequently questions, you will find the most common issues compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant keyword.

Delivery

What are the shipping costs?

Regardless of the number of shirts or other products in your order, the final shipping costs will never exceed the cost of sending just one shirt.

How do I order a garment similar to the one I ordered last time?

On "my page" that shows up as soon as you have logged in you will find a button called "Order history". Click on this button and you will be able to review all your previous orders. Click on the red order number to find out details, for example shirt and fabric, related to that particular order. Click on the red text and you will find a new page where you can "load this shirt to the shirt designer". Then you review the design and check that the fabric is ok. In case the fabric you ordered last time is out of stock we ask you to select a new fabric.
This feature is also available for polo piqués and boxer shorts.

What is the delivery time?

Our ordinary delivery time is about 4-5 weeks for custom-made garments, but may vary depending on the order situation. Products kept in stock like ties and cuff links will within 1 week after you have placed your order, if they are not part of an order containing custom-made products. You can also choose "Split delivery" at checkout to receive products in stock faster at an extra charge. You will find more information about delivery times if you click on "Shipping" above.

I would like to send my order as a gift - how do I enter name and address of the recipient?

If you want the shirt to be delivered to another name and address, you will have to change your profile temporarily. In other words, you change name and address but leave all other information unaltered. As soon as the order has been delivered, you log in and change back to your own information again.

How do I change my address?

You can change all personal information yourself by logging in to "My page" and select "Change information".

How do I change details in an already placed order?

As long as the garments ordered have not gone in production, you have the chance to alter details/measurements by mailing our customer service. The status of your order can either be checked by logging in onto your account or by contacting our customer service.

What does status in the order history mean?

For custom-made garments, the status of your order is divided into five different phases, listed below:

Awaiting approval
This is the phase where we review your measurements and approve your order. If we find anything strange with your measurements, we will contact you.

Waiting for production
The order has been approved and will be produced as soon as there is free capacity in the production line.

In production
This means that your order has been processed and is somewhere in the production line.

In Transit to DC
This is when we transport the shirt/s from our production unit to our distribution center.

Awaiting distribution
The shirt/s has now been received at our distribution center and will be packed and sent to you shortly.

Sent
The item has been sent to you and you should soon be receiveing your goods.