Frequently Asked Questions

To help you find an answer quickly to the most frequently questions, you will find the most common issues compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant keyword.

• Custom-made products
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Measurements

Will my measurement profiles be saved for future orders?

Yes, your complete profile will be stored until you choose to delete or alter it. When placing your next order, you simply design your new item and add the previously saved profile with your individual measurements.

Will my clothes shrink and if so, how much?

Our fabrics are sanforized or pre-washed to reduce shrinkage to a minimum, but cotton fabrics may still shrink a little bit. We adjust for shrinkage regarding to the choice of a particular fabric made by you when ordering shirts. This implies that the shirt will be slightly larger before the first wash and will first match the final measurements provided by you afterwards. Our polo piqués are washed after production to shrink to the final measurements prior to delivery.

Which fit should I choose?

When choosing a fit, your comfort is the most important factor to take into consideration.

For shirts:
Our Slim fit model is accurately cut to match your body without unwanted excess fabric. Please note that we of course add movement room to your shirt when producing it.

If you want a little more movement room in your shirt we recommend our Normal fit. This is also cut to match your figure, but leaves a little more ease for you to move. A comfortable fit while still being formal.

For casual occasions or if you are a big person, try our Loose fit. This is a straight cut, leaving much more movement room in your shirt. As this fit leaves quite a bit of extra fabric on the shirt, it is not recommended for formal occasions

For polo piqués:
Normal fit is very comfortable with ample room for movement.
Slim fit is tighter and cut to follow your body shape closer