Frequently Asked Questions

To help you find an answer quickly the most frequently asked questions and answers are compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant key word.

• Shirts
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Placing orders

Can I buy a gift certificate?

Click on the "gift certificates" button on the left to buy a gift certificate. When at the checkout you enter the code that you will find on the gift certificate. When you click "OK" the discount will be automatically deducted from your order value irrespective if the value of your order is higher than the value of your gift certificate.

What is the difference between Basic Line, Exclusive Line and Superior Line?

In Basic Line you will find ordinary fabrics of good quality. In Exclusive Line we offer, as the name indicates, 100% cotton fabrics of higher quality. Many of the Exclusive Line fabrics are woven with two-ply yarns. In Superior Line at we offer fabrics of excellent quality made of Egyptian long staple cotton.

How do I order more than one shirt in one and the same order?

As you have designed your first shirt and put it in the cart you simply click on "Design your shirt" and start all over designing another shirt.

How do I order a shirt similar to the one I ordered last time?

On "my page" that shows up as soon as you have logged in you will find a button called "Order history". Click on this button and you will be able to review all your previous orders. Click on the red order number to find out details, like shirt and fabric, related to that particular order. Click on the red text and you will find a new page where you can "load this shirt to the shirt designer". Then you review the design and check that the fabric is ok. In case the fabric you ordered last time is out of stock we ask you to select a new fabric.

What is the time of delivery ?

Our ordinary delivery time is about 4-5 weeks, but may vary depending on the order situation. You will find more information about delivery times if you click on "Shipping" above.

I would like to send the shirt as a gift - how do I enter name and address of the recipient?

If you want the shirt to be delivered to another name and address you will have to change your profile temporarily. In other words you change name and address, but leave all other information unaltered. As soon as the order has been delivered you log in and change back to your own information again.

How do I change my address?

You can change all personal information yourself by logging in to "my page" and select "change information".

Will my measurement profiles be saved for future orders?

Yes, your complete profile will be stored until you choose to delete or alter it. When you enter next order you simply design your new shirt and at the final stage select your previously entered measurement profile. Simple and easy!

Where can I learn more about the different fabrics?

Click on the small magnifying glass in the shirt designer or use the fabric chooser to get even more detailed information about the fabrics. You can also order fabric samples by clicking on a fabric and then "Add to fabric sample book".

Do you make made-to-measure shirts for ladies as well?

Yes, you select "ladies" in the shirt designer step 1. You have three different fit alternatives.

Can I order a shirt with short sleeves?

Yes, you select short sleeve as your first option under step 4. You enter the sleeve length as per your own measurement.

Why do you not offer customer service via phone?

Our low prices can be offered only if we maintain a low cost structure. Consequently we have decided to offer customer support by e-mail only. We are, however, committed to reply all e-mail queries within 24 hrs Monday - Friday.

How do I cancel an order?

As long as the shirt has not entered the production line you can alter it or cancel the order by mailing our customer service. Our customer service will inform you of the status of your order.

Which fit should I choose?

When choosing a fit, your comfort is the most important factor to take into consideration.

Our Slim fit model is accurately cut to match your body without unwanted excess fabric. Please note that we of course add movement room to your shirt when producing it.

If you want a little more movement room in your shirt we recommend our Normal fit. This is also cut to match your figure, but leaves a little more space for you to move. A comfortable fit while still being formal.

For casual occasions or if you are a big person, try our Loose fit. This is a straight cut, leaving much more movement room in your shirt. As this fit leaves quite a bit of extra fabric on the shirt, it is not recommended for formal occasions

What is your privacy policy?

Tailor Store Sweden is responsible for all personal information that you register with us. We are committed to handle this information with integrity and in accordance with current jurisdiction (PUL, Pesrsonuppgiftslagen). In order to place an order with us you must register name, e-mail and delivery address. The e-mail and delivery addresses you have registered will be used for delivering orders and customer service purposes only and in relevant cases to send news letters if you have signed up for this free service. No other third party will get access to your personal information. Sensitive information is always transmitted via secure and encrypted internet connections and Secure Socket Layer (SSL) technique is used to protect all personal data in connection with the purchasing and payment processes. We use third party cookies for statistical purposes and in order to facilitate and securely manage the purchasing process when you are visiting the site. We have a digital security certificate showing that we are the company we say we are. Please contact our customer service or datainspektionen if you have any questions regarding this.