Frequently Asked Questions

To help you find an answer quickly the most frequently asked questions and answers are compiled below. The questions are divided into categories to further facilitate the search process. You can also search for an answer using a relevant key word.

• Shirts
• Customer service
• Claims
• Delivery
• Measurements
• Placing orders
• Pricing
• Working conditions

Pricing

I have ordered more than one shirt and the prices are different, why?

We offer three different shirt lines - Basic Line being the lowest priced product group with basic fabric constructions of good quality, Exclusive Line being the mid-range with more highly constructed fabrics including two-ply yarns and Superior Line being the prime product group with fabrics of excellent quality made from Egyptian, Pima or other long staple cottons.

How much do I pay in freight cost?

The maximum freight cost per order. In other words irrespective of the number of shirts you have ordered the freight cost will never exceed the cost of sending one shirt.