Frequently Asked Questions
	Where are your custom-made garments produced? We produce all custom-made products in facilities owned and operated by us on Sri Lanka. All personnel is empl... (read more)
	Where do your fabrics come from? We are primarily buying our fabrics from Morarjee Textiles, Brandix, Ashima, Liberty Arts and Oceanlanka all o... (read more)
	How do I purchase a gift certificate? Click on the Accessories menu on top and select gift certificate. Choose either one of the values already or d... (read more)
	Why are there price differences between two items of the same product category (i.e. two shirts)? The price of a garment is affected by the choice of fabric (in the case of dress shirts) and various other des... (read more)
	Where is the cotton for your fabrics grown? We do not have detailed information regarding the origin of the cotton, but we primarily buy fabrics from Arvi... (read more)
	What are the shipping costs? Regardless of the number of shirts or other products in your order, the final shipping costs will never exceed... (read more)
More questions...

Terms of service - United Kingdom

Your current contract language is: English. The available contract languages are: English, Svenska, Deutsch, Français, Dansk, Norsk. You can change your contract language here.

Your currency is:GBP

Validity

This agreement is valid until further notice between the EU consumer (you) with minimum age 18 years and the manufacturer (Tailor Store). For other type of agreements, please contact us before completing your purchase.

Prices

Prices are inclusive 20.00 % VAT. As a Tailor Store customer, you will not incur any extra charges except those specified in the total amount of your shopping basket. The shirts are always sent duty free within the EU.

Payment

You may select from the following options

VISA or Mastercard. No extra charges will apply.
Maestro
Direct transaction
Paypal. Extra payment charges may apply.

The processing of your order will start after the order value has been paid. When paying via credit card the order value will be withdrawn directly.

Conclusion of the contract

The product's depiction on the shop does not represent a legally binding offer, but a non binding online catalogue. By clicking the button 'COMPLETE ORDER' you place a binding order of the goods you added to the basket. You will get the order confirmation without delay by e-mail. The contract will be concluded when we send a dispatch confirmation e-mail or by the delivery of the goods.

Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

For example, we use cookies to:

* Remember the items in your Shopping Cart
* Control country and language settings
* Analyze visitor statistics and behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.

Delivery

Our custom made products are normally delivered within about 15-20 workdays, however the delivery time cannot be guaranteed. In certain circumstances, such as when fabric has run out, the dispatch time may increase by a couple of days. We always do our best to maintain the 15-20 workdays schedule and deliver our goods to your door as swiftly as possible. The maximum shipping cost we charge is £7.95 (when selecting the shipment method "Post - Standard package" without "split delivery" option). For further information about our shipping conditions click the link "Shipping".

Right to cancel

You have a right to cancel the agreement at any time before the expiry of a period of seven working days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract.

You can send back the goods to the following address:

Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden.

Exceptions to the right to cancel

Goods made to the consumer's specifications like shirts, polo pique shirts and boxershorts are excluded from the right to cancel.

Tolerances

Tailor Store's custom made products are always made to the measurements given by you. If you choose body measurements, the measurements of a shirt are adjusted according to the fit selected by you (slim, normal or loose fit). If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variance from the original measurement. We can not guarantee that your shirt made to the measurements from our size chart will have a perfect fit. That is why we always recommend you use your personal measurements instead. Please be aware that sometimes there are visible chalk marks on our shirts which will dissolve after the first washing. We continuously strive to further improve the quality of our products and introduce new designs to our shirts and website. That is the reason why sometimes two shirts can differ a little, especially if they were ordered at different times. Shirts made from different rolls of fabric may differ slightly in shade due to normal variations in the dyeing process. If any other problems occur, we will do our best to solve them as soon as possible as we value our customers opinion.

Warranty

If the measurements or design of the custom made product you ordered does not correspond with your given measurements for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Tailor Store customer account will expire after 1 year. Tailor Store also takes responsibility for the cost of return shipments under the condition that you return the custom made product in the same box as it was delivered in and send with the cheapest possible shipping method. As our customer, you are responsible for the given measurements

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday - Friday. Please use the "contact us page" under customer service for the fastest response.

Personal information

Tailor Store is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Tailor Store being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Tailor Store considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Tailor Store, natural catastrophes and any circumstances, events and circumstances that are beyond our control.

Our Products

Frequently Asked Questions