Terms and conditions - United Kingdom
Current contract language: English. Other available contract languages are: English, Svenska, Deutsch, Français, Dansk, Norsk. Click here to change contract language.
Your currency is GBP.
Validity of contract
By making a purchase via Tailor Store's website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Tailor Store) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Tailor Store will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer's account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.
The garment shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only. In order to see and feel the individual fabrics, we recommend ordering fabric samples through our fabrics menu on the website.
Prices displayed on this website include 20% VAT. The final amount of the order will be displayed in the shopping cart, and no extra charges will apply. The shipment of orders is always duty-free within the EU. Tailor Store VAT ID is GB 894 5853 62.
The following payment options are available:
As soon as the order value is paid, the processing of your order will be started. When paying via credit card or other direct payment methods, the order value will be withdrawn instantly.
Cookies and Security
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.
- Remember the items in your Shopping Cart
- Control country and language settings
- Analyze visitor statistics and behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.
During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor shop in Sri Lanka to your address.
The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible.
Tailor Store cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
We will charge you £29.95 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.
When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link.
Your order progress can be followed by logging in to “my page”.
Right of withdrawal
You have a right to withdraw from the agreement at any time before the expiry of a period of 14 days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract.
You can send back the goods to the following address:
Tailor Store Sweden AB
254 66 Helsingborg
Exceptions to the right of withdrawal
Goods made to the consumer's specifications like shirts, piqué polos, chinos, suits, coats and boxershorts are excluded from the right of withdrawal (even if they are ordered as a standard size).
Tailor Store's custom-made products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you (slim/tapered, normal/regular or loose fit). If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variances from the original measurements. Please also note that we add a certain amount of fabric to our garments during production to adjust for the shrinkage that can occur during the first few washes of a garment. The amount added depends very much on the fabric itself and can therefore vary. We cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.
If the measurements or design of the custom-made garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Tailor Store customer account will expire after one year. Tailor Store also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method. Furthermore, it is the customer's responsibility to state the correct measurements in profiles.**
Tailor Store offers one (1) re-production or adjustment per customer and garment type. The guaratee does not cover products ordered in standard sizes (i.e. Small, Medium, etc). The replacement product should be the same type of garment and have the same value as the original. To fullfill the guarantee we can ask you for pictures of you wearing the garment to help you adjust the measurements. The guarantee does not cover marginal adjustments within our tolerances, or if the delivered garment matches the choosen model, style, fit or design when worn. The guarantee does not apply to business customers (B2B).
If the garment requires minor changes to fit we offer adjustment at a local tailor of your choice up to a specified amount. The amount limits are:
Polo shirt £15
Full suit: £50
Suit jacket: £30
Suit trousers: £20
If the cost for the adjustment exceeds these limits, the additional cost is covered by the customer.
Follow these steps after you have been notified that the garment should be adjusted by a local tailor:
- Visit a local tailor of your choice and have the adjustments made within 20 days of notification.
- Send us the receipt/bill which also should specify the adjustments made by email to firstname.lastname@example.org or by regular mail to our address below.
- Your expense is credited to your Tailor Store account.
In the cases Tailor Store deems the garment as not adjustable by a local tailor, we will make a new garment without cost.
- Send the product to Tailor Store within 5 days of receiving the decision. (Shipping is paid by the customer. We do not take responsibility for lost shipments.)
Tailor Store Sweden AB
254 66 Helsingborg
- Update your measurement profile with the measurements we suggest so that the new garment fits.
Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Customer Service for the fastest response.
Potential legal disputes will be solved either through the Swedish National Board for Consumer Disputes (ARN) in Sweden or through the European Commission Online Dispute Resolution (EU ODR).
ARN for other languages: http://www.arn.se/other-languages/
EU ODR: http://ec.europa.eu/odr
In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Tailor Store being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Tailor Store considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Tailor Store, natural catastrophes and any circumstances, events and circumstances that are beyond our control.